Privacy Policy

Last updated: October 25, 2026

Welcome to INYRI ("we", "our", or "us"). We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, use our mobile application, contact us, or purchase our products (collectively, the "Services").

By using our Services, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek consent before processing your personal information for the relevant purpose.

1. About INYRI

INYRI is a jewellery brand that helps customers discover jewellery and explore designs that reflect their personal style. Depending on the services available, you may browse products, contact us through WhatsApp or other communication channels, use our app, or place an order through an authorised sales channel.

2. Information We May Collect

The information we collect depends on how you interact with INYRI and which features you use.

a. Personal Information

Depending on your interaction with us, we may collect:

• Contact information: name, phone number, email address, and other contact details you provide.
• Order and delivery information: delivery address, order details, and information needed to fulfil and support your purchase.
• Customer communications: messages, enquiries, feedback, and information you provide when contacting our team.
• Preferences: jewellery styles, product interests, and preferences you choose to share with us.

b. Device and Usage Information

If enabled by our website or app, we may collect technical and usage information such as device type, operating system, browser type, IP address, pages viewed, interactions, diagnostic information, and crash reports. This information may help us understand usage patterns and maintain the performance and security of our Services.

c. Payment Information

If you make a purchase, payment information may be processed by the payment provider used for that transaction. We do not intend to collect or store complete payment card details or payment credentials unless explicitly disclosed and appropriately secured. Payment providers may process information under their own privacy policies.

3. How We Use Your Information

We may use your information, where permitted by law, to:

• Respond to enquiries and provide customer support.
• Process, confirm, fulfil, and deliver orders.
• Communicate order updates and service-related information.
• Help you discover products and relevant jewellery designs.
• Maintain, troubleshoot, and improve our website and app.
• Protect our Services, detect fraud, and address security issues.
• Meet applicable legal, accounting, and regulatory obligations.
• Send promotional messages or offers where permitted and, when required, with your consent.

4. WhatsApp and Other Communication Channels

If you contact INYRI through WhatsApp, your messages and any information you choose to share will also be processed by WhatsApp in accordance with its own terms and privacy policy. We may use the information you provide to answer your questions, assist with product selection, and handle order-related requests.

Please avoid sharing passwords, payment PINs, or other sensitive authentication information in chat messages.

5. How We Share Information

We do not sell your personal information to third parties. We may share relevant information in limited circumstances, such as:

• Service providers: with providers that help operate our website or app, communicate with customers, process payments, analyse usage, or provide technical support.
• Delivery partners: with courier or logistics providers when necessary to deliver an order.
• Legal requirements: when disclosure is required by law or necessary to respond to valid legal processes.
• Business protection: where reasonably necessary to investigate fraud, protect our rights, or maintain security.

We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards, subject to applicable law and our arrangements with them.

6. Third-Party Services and Links

Our Services may link to third-party websites, social media platforms, payment providers, delivery services, or other external services. If you visit or use those services, their own terms and privacy policies apply.

INYRI does not control the privacy practices of independent third-party services. We encourage you to review their policies before sharing personal information with them.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing our Services, handling orders, resolving disputes, maintaining required business records, and meeting legal obligations.

When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law. Certain records may need to be retained for legally required periods.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to safeguard information.

9. Cookies and Analytics

Our website may use cookies or similar technologies to support functionality, remember preferences, understand website traffic, and improve the user experience. If analytics tools are enabled, they may collect technical and usage information.

You can manage cookies through your browser settings. Disabling certain cookies may affect how some website features work. If our app uses analytics or crash-reporting tools, their collection practices will depend on the tools configured in the app.

10. Your Choices and Privacy Rights

Subject to applicable law, you may be able to request access to your personal information, correction of inaccurate information, deletion of information, or withdrawal of consent where processing is based on consent.

You may also opt out of promotional communications by following the instructions in the message or contacting us. We may continue to send essential service communications, such as order updates, where appropriate.

11. Children's Privacy

Our Services are not intended to collect personal information from children in violation of applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements. If you believe a child has provided personal information inappropriately, please contact us so that we can review the request.

12. Account Deletion and Data Removal

If INYRI provides user accounts, you may request deletion of your account and associated personal information, subject to applicable law and any permitted retention requirements.

How to Request Account Deletion

Contact us using the official email address published on our website or app. Please provide enough information for us to verify your request. Do not include passwords or payment authentication details.

What Happens After a Request

After verifying your identity, we will review and process your request in accordance with applicable law. Information that is no longer required and is eligible for deletion will be deleted or handled appropriately.

Information We May Retain

We may retain certain information where necessary or legally permitted for tax and accounting records, fraud prevention, security, dispute resolution, and compliance with legal obligations. Any retained information remains subject to appropriate safeguards and applicable retention requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, data practices, or legal obligations. We will publish the revised Policy on our website or app and update the "Last updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact INYRI using the official support details below.

Email: [email protected]