Returns & Eligibility

Return eligibility depends on the product, condition of the item and the terms communicated through the applicable sales channel at the time of purchase.

Customers are requested to contact INYRI before sending any product back. Returns should not be initiated without prior confirmation from our team.

Products approved for return must be unused, unworn and returned in their original packaging, along with any tags, accessories or other items supplied with the product.

Damaged, Defective or Incorrect Products

We take care to ensure that every order is packed and delivered with attention. However, if you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

To help us review your concern, please share:

• Your order details or purchase reference.
• Clear photographs of the product.
• Photographs of the packaging, where relevant.
• A brief description of the issue.

Our team will review the concern and communicate the appropriate resolution in accordance with the applicable policy.

Exchanges

Exchange requests are subject to product availability and approval by INYRI.

Customers wishing to exchange a product should contact our support team with their order details and the reason for the exchange.

Any applicable conditions, including exchange eligibility, shipping arrangements and price differences, will be communicated before the exchange is processed.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Whether an order can be cancelled depends on its processing, dispatch and fulfilment status. Orders that have already been processed or dispatched may not be eligible for cancellation.

Please contact our support team with your order details to request a cancellation. Our team will confirm whether the request can be accommodated.

Refunds

Refunds, where applicable, will be processed after the return or cancellation request has been reviewed and approved by INYRI.

The refund amount and applicable processing timeline will be communicated to the customer once the request is approved.

Approved refunds will generally be issued through the original payment method or another mutually agreed method, as applicable.

The time taken for the refunded amount to reflect in your account may depend on your bank, payment provider or financial institution.

Processing Time & Turnaround Time (TAT)

We aim to process all return, exchange, cancellation and refund requests as promptly as possible.

• Request Review: Requests will be reviewed within 2–3 business days after receiving all required details.
• Return & Exchange: Once the returned product is received and inspected, the resolution will be communicated within 3–5 business days.
• Refund Processing: Approved refunds will generally be initiated within 5–7 business days.
• Bank Processing: The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
• Cancellation: Cancellation requests will be reviewed based on the order processing and dispatch status.

Business days exclude Sundays and public holidays. Delays may occur due to unforeseen circumstances, logistics issues or payment provider processing times.

Products Not Eligible for Return or Exchange

Certain products may be excluded from return or exchange, subject to applicable law and the conditions disclosed at the time of purchase.

Products that have been used, worn, damaged due to improper handling or altered after delivery may not qualify for return or exchange.

Any product-specific restrictions will be communicated through the relevant sales channel.

Shipping & Return Delivery

Return shipping arrangements and any applicable shipping charges will be communicated by our support team when a return or exchange request is approved.

Customers should use the return instructions provided by INYRI and ensure that the product is securely packed before dispatch.

How to Request a Return or Cancellation

For any return, exchange, cancellation or refund-related assistance, please reach out to us through WhatsApp.

Please include your name, order details and a brief description of your request so that our team can assist you efficiently.

CONTACT US ON WHATSAPP ↗

Policy Updates

INYRI reserves the right to update or modify this policy from time to time. Any changes will be published on this page.

The policy applicable to an order will be determined in accordance with the terms communicated at the time of purchase and applicable law.